Vacancies@Pico

Technical Support Engineer

Salary: Negotiable depending on experience

Location: Hybrid working, St Neots, UK (This role is also open to full time office base working)

Hours: 40 hours a week (with 30 minute paid lunch break) 

Core office hours: 10am - 3pm

Pico is currently looking for someone we can put our trust in, to help our customers make the best use of our world-leading PC Oscilloscopes and software.

You will:

• Be able to create example code to demonstrate the full capabilities of our PicoScope hardware
• Assist customers in writing a wide variety of cool and interesting applications.
• Assist the Development and Marketing teams with the testing and evaluation of new products and software features
• Provide after-sales technical support to existing customers and distributors via telephone, email, and the forum for Pico’s hardware and software products
• Record and investigate software and hardware bugs reported by customers
• Assist customers in selecting the correct products for their application.

What do you need? 

• Demonstrable experience in writing code in any language to control hardware
• Excellent written and verbal communication skills are essential
• Front line support/ customer service experience desirable
• Previous experience in electronics and using test equipment is an advantage
• It would be an advantage to have a broad understanding of oscilloscopes, data loggers, or other electronic measuring instruments
• In-depth knowledge of PCs and Operating systems is vital.

What’s in it for you?

Here at Pico we have a wealth of benefits at every Pico-Person's disposal!

From profit related pay bonus, to opportunities to stay in one of the company holiday homes, hybrid working, arcade room and an on-site gym! Alongside all of this, we have a Sports and Social Committee that ensures our diaries are full of fun and food. The list goes on and on... If this interests you please apply now or email recruitment@picotech.com.

Joining Pico is really like joining another family, encouraging development and growth whilst doing something you love.

Please email me at georgia.coles@picotech.com if you have any specific questions. 

We look forward to hearing from you!