vacancies@pico

Technical Support Engineer

Salary: Negotiable depending on experience

Location: St.Neots, Cambridgeshire (hybrid working optional)

Pico is currently looking for someone we can put our trust in, to help our customers make the best use of our world-leading PC Oscilloscopes and software.

You will:

• Be able to create example code to demonstrate the full capabilities of our PicoScope hardware
• Assist customers in writing a wide variety of cool and interesting applications.
• Assist the Development and Marketing teams with the testing and evaluation of new products and software features
• Provide after-sales technical support to existing customers and distributors via telephone, email, and the forum for Pico’s hardware and software products
• Record and investigate software and hardware bugs reported by customers
• Assist customers in selecting the correct products for their application.

What do you need? 

• Demonstrable experience in writing code in any language to control hardware
• Excellent written and verbal communication skills are essential
• Front line support / customer service experience desirable
• Previous experience in electronics and using test equipment is an advantage
• It would be an advantage to have a broad understanding of oscilloscopes, data loggers, or other electronic measuring instruments
• In-depth knowledge of PCs and Operating systems is vital.

What’s in it for you?

By making the decision to join Pico, you're saying YES to a culture where you’re supported to be yourself and trusted to work autonomously, you’re saying YES to a varied and rewarding career working alongside amazing people, and you’re saying YES to an organisation that will always encourage and support you to put health, wellbeing, and family first.

In addition, we have a long list of excellent benefits, whether you want to buy or sell holidays, use a cash health plan to get money back for medical expenses, a trip to one of our Company holiday homes, or an EV through salary sacrifice, there is something on the list for everyone!

You’ll also receive an annual Profit Related Pay (PRP) bonus, enhanced maternity and paternity pay, free fruit and bean-to-cup coffee in the offices, and much more. You can find a full list of our benefits here.

We are dedicated to providing a relaxed, inclusive workplace where people can channel their passions into their work. With core office hours being 10am - 3pm, you can take full advantage of our flexible working benefits.

This role is based in St Neots, home to many shops and small eateries! So, we are in a great location if you fancy popping out for a coffee or lunch. All employees are entitled to a 30-minute paid lunch break every day to use within their 40-hour working week!

If you are looking for a company where you are appreciated and valued, and where every voice matters, this may just be the opportunity for you!

To apply now, simply press the apply button below.

If you have any specific questions, please email georgia.coles@picotech.com 

We look forward to hearing from you!